Privacy Policy

This policy explains what personal information we collect, why we collect it, and what we do with it.

Who we are

This store is operated by Fefu LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States, trading as Bandley. Fefu LLC is the data controller for the personal information described in this policy.

Information we collect

When you place an order we collect your name, billing and shipping address, email address, telephone number and payment details. When you browse our site we automatically collect information about your device, browser, IP address and the pages you view, through cookies and similar technologies.

Why we use it

To process and deliver your order, and to contact you about it
To handle returns, refunds and customer service enquiries
To detect and prevent fraud
To improve our website and our products
To send you marketing communications, where you have consented

Legal basis

We process your data to perform our contract with you (order fulfilment), to comply with legal obligations (tax and accounting records), on the basis of our legitimate interests (fraud prevention, improving our service), and with your consent (marketing emails and non-essential cookies).

Who we share it with

We share data only with parties who need it to provide our service: our ecommerce platform, payment processors, shipping carriers and fulfilment partners, and our email service provider. We do not sell your personal information.

Payments

Card details are processed directly by our payment providers and are never stored on our servers.

International transfers

Fefu LLC is established in the United States. If you order from the United Kingdom, the European Economic Area or elsewhere, your personal data will be transferred to and processed in the United States and by our service providers in other countries. Where required, these transfers are protected by appropriate safeguards such as Standard Contractual Clauses.

How long we keep it

Order records are kept for the period required by tax law. Marketing data is kept until you withdraw consent.

Your rights

You have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict its processing, to receive it in a portable format, and to withdraw consent at any time. To exercise any of these rights, email support@bandley.co and we will respond within one month. You also have the right to lodge a complaint with your national data protection authority.

Cookies

We use essential cookies to operate the site and the shopping basket, and analytics and advertising cookies where you have consented. You can manage cookies through your browser settings.

Contact

For any privacy question, email support@bandley.co.